Frequently Asked Questions


Washing Machines

Why won’t my washing machine drain?

A washing machine may not drain due to a clogged drain pump, blocked filter, failed pump motor, lid switch issue, or control board problem.

Before calling for service, check for visible obstructions in the drain hose and make sure the load isn’t overloaded. Front load washers typically have a filter in the bottom-left corner behind an access door, which is another place to check for blockage. If water still remains in the tub after these checks, professional diagnosis can help identify the underlying issue..

Why is my washing machine not spinning?

This can be caused by an unbalanced load, worn drive components, a faulty lid switch, or internal mechanical issues.

Try redistributing the laundry and running a spin cycle again. If the washer still won’t spin or leaves clothes soaking wet, a repair is usually the next step.

Why is my washing machine leaking water?

Leaks can come from loose or damaged hoses, worn door seals, cracked pumps, or internal seals.

Start by checking the inlet and drain hoses for visible leaks or loose connections. If the source isn’t obvious or the leak continues, a technician can safely locate and correct the problem.

Why is my washing machine making loud banging or shaking noises?

Loud noises or shaking are often caused by uneven loads or an unlevel washer.

Make sure the washer is level and try smaller, evenly distributed loads. If the noise persists, it may indicate worn suspension or internal components that need attention.

Why does my washing machine smell bad?

Washer odors are usually caused by moisture buildup, detergent residue, or mold inside the drum or drain system.

Homeowners can try running a cleaning cycle using a washer cleaner like Affresh or a hot cycle with vinegar. Leaving the door open between loads—especially for front load washers—can also help.

If odors continue after cleaning, there may be buildup or drainage issues that require professional service.

Dryers

Why is my dryer not heating?

A dryer that runs but doesn’t heat may have a failed heating element, thermostat, thermal fuse, gas ignition issue, or control boardproblem.

Before scheduling service, check that the dryer is set to a heat cycle and make sure the vent is not blocked, as restricted airflow can prevent proper heating. Also, try reseting the breaker for the dryer in your circuit breaker panel. Sometimes there’s a way for only one side of a dryer breaker to flip where the drum continues to turn but the heater circuits do not work.

Why is my dryer taking too long to dry clothes?

Long drying times are often caused by restricted airflow from lint buildup in the venting system.

Start by cleaning the lint filter and checking the external vent hood for obstructions. If airflow is clear and drying times remain long, internal components may need professional inspection.

Why does my dryer turn on but shut off after a few minutes?

This can happen when a dryer overheats due to poor ventilation or failing internal safety components.

Check that the lint filter and venting are clean and unobstructed. If the issue continues, a technician can determine whether a sensor or internal part is causing the shutdown.

Why is my dryer making loud noises?

Squealing, thumping, or grinding sounds are often caused by worn rollers, pulleys, belts, or bearings.

These parts wear out gradually, and addressing them early can prevent more extensive damage.

Dishwashers

Why is my dishwasher not cleaning dishes well?

Poor cleaning can result from clogged spray arms, a dirty filter, detergent issues, or wash pump problems.

Try cleaning the dishwasher filter and spray arms and ensure you’re using the correct detergent. If performance doesn’t improve, a professional diagnosis can help pinpoint the issue.

Why is my dishwasher not draining?

Standing water may be caused by a clogged filter, blocked drain hose, or drain pump issue.

Homeowners can start by cleaning the filter and checking for visible obstructions. If water still won’t drain, professional service can help prevent leaks and odors.

Why is my dishwasher leaking water?

Leaks may come from a worn door gasket, loose hoses, or internal seals.

If the leak is minor and visible, tightening connections or cleaning the gasket may help. Ongoing or hidden leaks are best addressed by a technician.

Why does my dishwasher stop mid-cycle?

Dishwashers may stop mid-cycle due to heating issues, door latch problems, or control interruptions.

If restarting the cycle doesn’t resolve the issue, a repair may be needed to keep the dishwasher running reliably.

Ovens, Ranges, and Cooktops

Why is my oven not heating up?

An oven that won’t heat may have a failed heating element, igniter, sensor, or control board issue.

Before calling for service, verify the oven is set correctly and that the circuit breaker hasn’t tripped. If the oven still won’t heat, professional diagnosis can identify the cause

Why does my oven heat unevenly?

Uneven heating is often caused by a weak heating element, faulty temperature sensor, or convection fan issue.

If rotating food doesn’t help, a repair can restore proper temperature control.

Why won’t my gas burner ignite?

Gas burners may fail to ignite due to dirty igniters, clogged burner ports, or ignition system issues.

Cleaning the burner and igniter carefully may help. If clicking continues without ignition, service may be required.

Why did my cooktop stop working?

Cooktops can stop working due to failed heating elements, switches, wiring issues, or control board problems.

If resetting the breaker doesn’t restore function, professional service is often the safest next step.

Why does my range display an error code?

Error codes indicate the appliance has detected a problem.

Try disconnecting power from the appliance for five minutes to try reseting it and clearing the error code. Because codes vary by brand and model, a technician can interpret the code and determine whether a repair is needed.

General Appliance Repair Questions

When should I call a professional for appliance repair?

If basic troubleshooting steps don’t resolve the issue, or if the appliance is leaking, not heating, not draining, or behaving unpredictably, professional service can help prevent further damage and restore reliable operation. Your owner’s manual should include a list of things to try before contacting an appliance repair company.

Should I repair or replace my appliance?

Repairing is often the better option when the appliance is under 10 years old and the issue involves common wear components. We’re always happy to give honest guidance if replacement makes more sense. Typically if repair costs are 50 percent or more of the replacement cost, putting that money towards a new appliance is recommended.

Do you repair both gas and electric appliances?

Yes! Dolphin Appliance services both gas and electric dryers, ranges, cooktops, and ovens.

What appliances do you service?

We repair residential washers, dryers, dishwashers, ranges, wall ovens, and cooktops.

Do you offer appliance repair near me?

Yes! Dolphin Appliance provides local appliance repair throughout the Oklahoma City metro area and nearby communities.

How do I schedule appliance repair service?

You can schedule service by contacting Dolphin Appliance through our website. You can also call or text (405) 500-1845. We’ll help determine the best next step for your appliance.

Why homeowners choose Dolphin Appliance?

Homeowners choose Dolphin Appliance for honest guidance, professional repairs, and clear communication—whether that means simple maintenance advice or a reliable repair when it’s needed.